In a world where patients expect easy access to specialists and their medical records, compliance with e-Health requirements has become a necessity rather than an option. Our client, a nationwide platform connecting physiotherapists and osteopaths, faced the challenge of incorporating e-Health services into its system. The implementation of Pentacomp connectors not only ensured regulatory compliance but also reduced costs, improved patient service, and strengthened the platform’s market competitiveness.

The client’s platform connects patients with physiotherapists and osteopaths across Poland. It allows users to quickly find a specialist, book appointments conveniently, and leave feedback after consultations. It is not just a healthcare marketplace, but also a system that must comply with legal requirements for electronic documentation and health data exchange. The platform’s development required tools for secure prescription and referral issuance, as well as safe generation and storage of medical data.

Challenge: the need for integration with the P1 System

As the user base grew, the need for integration with the central P1 System became crucial. The client faced several key challenges:

• ensuring compliance with Ministry of Health guidelines,
• increasing system update costs with each new HL7 CDA and HL7 FHIR standard,
• the risk of losing competitive advantage without full e-Health functionality.

Lack of efficient integration would slow down platform development and reduce patient and partner trust.

Solution: flexible integration with e-Health

To address these challenges, Pentacomp implemented a set of integration connectors acting as a flexible layer between the client’s system and the central P1 System.

• e-Prescription Connector – simplified issuing and canceling prescriptions while ensuring compliance with HL7 CDA standards.
• e-Referral Connector – enabled automated XML document generation with integrated templates and unique numbering.
• Medical Events Connector – ensured full registration and mapping of medical events in HL7 FHIR standard.
• EDM Connectors – allowed secure creation, storage, and sharing of medical documentation, even outside the facility.

A key benefit of this approach is that all updates and standard adjustments are handled within the connectors, not the client’s internal systems. This significantly reduced integration and maintenance costs.

Results: secure documentation and satisfied patients

The implementation delivered immediate results — the platform achieved full legal compliance, enhanced business security, and earned user trust. The economic benefits were equally important: the connector layer reduced system maintenance and integration costs while allowing 24/7 access to medical records. This improved patient satisfaction and loyalty.

“Thanks to Pentacomp connectors, our platform fully complies with Ministry of Health requirements. Specialists don’t need to worry about technical updates, and patients have access to their documentation whenever they need it. It’s a huge step toward digital healthcare.”

Added value: connectors as a competitive edge in digital medicine

For our client, the connectors became not only a technical solution but also a strategic growth tool.

• In the short term – lower costs, improved patient service, and full regulatory compliance.
• In the long term – a scalable platform ready for market expansion and innovation.

If your medical platform or facility is facing the challenge of e-Health integration, discover how Pentacomp’s connectors can help reduce costs, simplify processes, and boost patient satisfaction.