Streamlining Patient Referral and Settlement Processes
In today’s healthcare landscape, managing patient referrals between facilities often relies on outdated and inefficient methods. These problems include:
- Inefficient Communication: Referrals are typically handled through leaflets, posters, and word-of-mouth, leading to inconsistencies and lost information.
- Manual Tracking: Facilities settle accounts based on declarations and manually maintained records, which can be prone to error.
- Patient Inconvenience: Patients are responsible for remembering and managing their referral information, often resulting in lost leaflets or choosing alternative facilities for convenience.
An Example of Currently Used Approach
Currently, when an orthopedic specialist orders an MRI, they provide the patient with a leaflet from a partnered MRI facility. The patient must then manage this information, and the facilities settle their accounts using Excel spreadsheets. This method is not only cumbersome but also prone to errors and inefficiencies.
