Streamlining Patient Referral and Settlement Processes

In today’s healthcare landscape, managing patient referrals between facilities often relies on outdated and inefficient methods. These problems include:

  • Inefficient Communication: Referrals are typically handled through leaflets, posters, and word-of-mouth, leading to inconsistencies and lost information.
  • Manual Tracking: Facilities settle accounts based on declarations and manually maintained records, which can be prone to error.
  • Patient Inconvenience: Patients are responsible for remembering and managing their referral information, often resulting in lost leaflets or choosing alternative facilities for convenience.

An Example of Currently Used Approach

Currently, when an orthopedic specialist orders an MRI, they provide the patient with a leaflet from a partnered MRI facility. The patient must then manage this information, and the facilities settle their accounts using Excel spreadsheets. This method is not only cumbersome but also prone to errors and inefficiencies.

Our Solution: The Referral Broker

e-Registration Module

At the reception desk of the orthopedic office, the registrar can make an appointment for the patient at a friendly MRI facility. This eliminates the need for physical leaflets and ensures the patient is scheduled promptly.



Simplified Communication

The doctor simply directs the patient to the reception desk, where all necessary arrangements are made. The patient leaves with a confirmed appointment, reducing the risk of lost information.


Integrated Billing System

Our system provides a consistent and transparent billing process based on visits, ensuring accurate and timely settlements between facilities.


Benefits of the Referral Broker

  • Enhanced Efficiency: Streamlines the referral process, reducing manual errors and administrative burden.
  • Improved Patient Experience: Patients receive immediate appointments without the hassle of managing physical referral documents.
  • Accurate Billing: Ensures precise and transparent settlements between facilities, minimizing discrepancies and disputes.
  • Consistent Data Management: Centralized system maintains all referral and appointment data, enhancing coordination and follow-up care.
  • Compliance and Security: Adheres to healthcare communication standards and data protection regulations, ensuring patient information is handled securely.

Why Choose Pentacomp?

With over two decades of experience in healthcare technology, Pentacomp is a trusted partner in digital healthcare transformation. Our solutions, like the Term Broker, are designed to address real-world challenges faced by healthcare providers, enhancing efficiency, improving patient care, and ensuring seamless interoperability within the healthcare ecosystem.

Contact an expert


Michał Paluch

Product Manager for the e-Health Sector
+48 531 548 304 HEALTH@PENTAACOMP.PL